KML Realty | Privacy Policy

01Who we are

KML Realty is the trade name of KML Realty and Builders (Udyam Registration No. UDYAM-PB-12-0197915), a real estate and advisory business based in Ludhiana, Punjab. For the purposes of applicable data protection law, KML Realty is the entity that decides how and why your personal information is processed.

You can reach KML Realty (KML Realty and Builders) at:

Email: partnerkmlrealty@gmail.com
Phone: +91 98152 61166
Address: SCO-A3-014, IREO Waterfront, Sidhwan Canal Road, Ludhiana, Punjab 141001, India
Or through our Contact page

02Information we collect

Depending on how you use the Services, we may collect:

Information you give us: name, email address, phone number, and the details you include when you create an account, submit an enquiry, request a callback or contact us.
Agent profile and business details: professional details such as city or areas you work in, experience, and registration or licence details if you choose to provide them for verification.
Leads and activity: enquiries, leads, client requirements and notes you enter or manage in the app, and your listing and referral activity.
Account information: login credentials and profile details, if you create an account in the app.
Device and usage information: device model, operating system, app version, language, IP address, crash logs and how you interact with screens and features.
Approximate or precise location: only if you grant location permission, for example to show nearby properties. You can turn this off in your device settings.
Communications: messages and records of correspondence with our team.

We do not knowingly collect sensitive personal information such as financial account numbers or government ID numbers through the app unless a specific feature clearly asks for it, in which case we will tell you why.

03How we use your information

To create and manage your account and provide the features you request.
To respond to enquiries and connect you with our team about properties and services.
To verify agent profiles, manage leads and provide network features such as listings access and referrals.
To send service messages, and, where permitted, updates and offers you can opt out of at any time.
To maintain security, prevent fraud and abuse, and troubleshoot problems.
To analyse usage and improve the performance and design of the Services.
To comply with legal obligations and enforce our terms.

04Legal basis and consent

We process personal information where you have given consent, where it is necessary to provide the Services you asked for, where required by law, or for our legitimate business interests such as security and service improvement. You may withdraw consent at any time; this will not affect processing that already took place.

05Sharing your information

We do not sell your personal information. We may share it only with:

Service providers that help us run the Services, such as cloud hosting, analytics, crash reporting, messaging and email delivery, under confidentiality obligations.
Property owners, developers or partners when you specifically ask us to connect you regarding a property.
Professional advisers such as legal and financial advisers, where needed.
Authorities where we are required by law, court order or to protect rights, safety and security.
A successor entity in the event of a merger, acquisition or sale of assets, with notice to you where required.

06Cookies and similar technologies

Our website uses cookies and similar technologies as described in our Cookie Policy. The mobile app may use device identifiers and local storage for sign-in, preferences and analytics.

07Data retention

We keep personal information only as long as needed for the purposes described in this policy, to meet legal, accounting and regulatory requirements, and to resolve disputes. When information is no longer needed, we delete or anonymise it. Details on deleting your account are on our Delete Account page.

08Data security

We use reasonable technical and organisational safeguards, including encryption in transit and access controls, to protect your information. No system is completely secure, so we cannot guarantee absolute security. Please keep your login details confidential and tell us promptly if you suspect unauthorised access.

09Your rights and choices

Subject to applicable law, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your information and account.
Withdraw consent or object to certain processing, including marketing.
Request a copy of your information in a portable format.
Lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us using the details above or follow the steps on the Delete Account page. We may need to verify your identity before acting on a request.

10Children

The Services are intended for adults and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11Third-party links and services

The Services may contain links to third-party websites, maps or services. We are not responsible for their privacy practices; please review their policies.

12International transfers

Your information may be processed on servers located outside your country of residence. Where this happens we take steps to ensure appropriate protection consistent with this policy and applicable law.

13Changes to this policy

We may update this policy from time to time. The "Last updated" date shows when it last changed. If we make material changes we will notify you in the app or on the website.

14Contact us